Japanese T-Shirts Aoi will give you a 15 day money-back guarantee or exchange the item(s) from the time you receive the items, if you change your mind or if an item is faulty, wrongly described or different form the sample shown. Please email us at info@aoi-webstore.com within 5days from receipt of purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Japanese T-Shirts Aoi will not be responsible for parcels lost or damaged in transit if you choose not to insure. Please email and notify us as soon as possible and keep your receipt as proof of purchase.

Please email and notify us as soon as possible and keep your receipt as proof of purchase.
Email: info@aoi-webstore.com
DELIVERY AREAS
We deliver Australia wide by using Australia Registered Parcel Post delivery service.

DELIVERY FEES
Delivery fees are calculated according to actual weight or cubic, whichever is greater. It is associated with Australia Post's charges. Once you log in, you are able to calculate your Delivery Fees on the website while you are shopping. Please refer to "CART" button for estimation of shopping cost.

DELIVERY DATE
Delivery time depends on the area. Please allow 3 - 10 working days for delivery.
*If your order has not been delivered within 2 weeks, please track your order on the Australian Post website or e-mail us.
Email: info@aoi-webstore.com
TRACKING YOUR ORDER
When your order is shipped, you will receive an email from us with an Australian Post tracking number. You can track your order on the Australian Post website. If you do not receive a tracking number via e-mail within 3 working days from the time of your order, please e-mail us.
Email: info@aoi-webstore.com
*We will make any effort to ensure your order is delivered in a timely manner. If a delay occurs from our reliable Australian Post that we have no control over, we will not be liable for any loss or damage incurred by the third parties (including any delay caused by an incorrect delivery address being provided to us) as a result of such delay.
ABOUT DELIVERY
Q. What area does Australia Post cover? A. Australia Post covers all Australia wide. Q. How much does the delivery cost?
A. Australia Post has standard postage depending on the cities and areas. Please refer to POST website. Q. How long will it take to receive my order? A. Delivery time depends on the area. Please allow 7 - 10 working days for delivery. ABOUT PAYMENT
Q. Which credit card do you accept? A. We accept VISA and MASTER cards. ABOUT PRODUCT PAGE
Q. I am unable to scroll through the product line. How does it work? A. Please hold the left click of the mouse on the screen and move left or right.
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